Real-life Benefits of Ribbit for Salesforce

Ribbit for Salesforce

I’ve been testing out a brand new service from Ribbit called Ribbit for Salesforce that has awesome voice to text features, click to call via their web-based phone, and all using my existing AT&T Nokia n95.  Here are the cool features that I think you would enjoy:

  • Receive a text transcription of the vmail message that was left by my co-worker Don (especially helpful when I ignore his call and I can multi-task within my meeting)
  • If I am on a business trip and still want to take phone calls from my 408 number I just need to load up salesforce.com and take the calls via the Ribbit for Salesforce web phone. My mom doesn’t need to remember the country code to call me in Italy just my regular phone number. 
  • To keep track of all the voice mails from my client “A” in salesforce.com, I can just drill-down into that lead detail page and listen to the vmails and view the text transcription for the past few months — very useful!!
  • Say I’m at my house (which has notoriously bad cell phone signal) I can login to salesforce.com and take the phone call via the Ribbit for Salesforce web-phone 
Pretty darn helpful in terms of productivity!  It makes me think of when Apple announced their visual voicemail via AT&T — that was cool and revolutionary. Using Ribbit’s API developers can re-create that experience into whatever application they use.  Salesforce.com might be boring to non-sales folks but I tell you this first proof of concept of Ribbit’s voice platform and api usage will start a “plethora ” (that word just popped into my head) of embedded voice applications.  Check out the below video of Ribbit for Salesforce to see the cool features I mentioned above and leave a comment:

 

Randy Ksar

rksar at yahoo dot com
 

 


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3 responses to this post.

  1. To take a call with the computer you have to know when they’re calling though, right? Doesn’t seem like a cell phone replacer…still, love the idea of managing voicemail on the desktop.

    Reply

  2. You still can receive phones calls on your phone but if you ignore the call or your phone is off it will re-route to the Ribbit service. From within the Ribbit for Salesforce app I can take the call and if I want call out too. When I call out the # on your phone will be my 408 number just as if I were calling from my own cell phone.

    Reply

  3. Hey there! Would you mind if I share your blog with my facebook group?
    There’s a lot of folks that I think would really appreciate your content. Please let me know. Cheers

    Reply

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