Posts Tagged ‘salesforce’

BT Acquires Ribbit Challenges Skype and Google

The voice platform of the future was purchased today for $105 million by BT (British Telecom).

JP Rangaswami, managing director of service design at BT, said: “Silicon Valley is emerging as a hotbed of telecommunications innovation. With Ribbit, not only do we extend our presence in the Valley, but we also gain a groundbreaking platform, a growing community of developers and a world-class team that share a common vision. Buying Ribbit lets us accelerate that vision.”

If you haven’t checked out Ribbit’s voice platform now is the time. You can take any web-based application and add voice and telephony features —

  • listen to your vmail in your Facebook account or whatever social network
  • use a flash phone on your desktop (air iphone) to make a mobile call
  • receive mobile phone calls via Salesforce
  • take voice memos and convert them automatically to text
  • and many more potential applications

We’ve been streaming live from the Ribbit offices in Mountain View via Ustream.tv. Watch this video interview with Chuck Freedman, developer platform lead and Ryan Stewart, Adobe RIA evangelist and Flash expert.

-Randy Ksar
Note: I’ve been consulting for Ribbit for the past four months doing social media and lead generation.

Video: Interview with Bryan from Salesforce.com’s Nonprofit group

Interview with Bryan Breckenridge from Salesforce’s Nonprofit Group at the Dallas Success Tour event:

Real-life Benefits of Ribbit for Salesforce

Ribbit for Salesforce

I’ve been testing out a brand new service from Ribbit called Ribbit for Salesforce that has awesome voice to text features, click to call via their web-based phone, and all using my existing AT&T Nokia n95.  Here are the cool features that I think you would enjoy:

  • Receive a text transcription of the vmail message that was left by my co-worker Don (especially helpful when I ignore his call and I can multi-task within my meeting)
  • If I am on a business trip and still want to take phone calls from my 408 number I just need to load up salesforce.com and take the calls via the Ribbit for Salesforce web phone. My mom doesn’t need to remember the country code to call me in Italy just my regular phone number. 
  • To keep track of all the voice mails from my client “A” in salesforce.com, I can just drill-down into that lead detail page and listen to the vmails and view the text transcription for the past few months — very useful!!
  • Say I’m at my house (which has notoriously bad cell phone signal) I can login to salesforce.com and take the phone call via the Ribbit for Salesforce web-phone 
Pretty darn helpful in terms of productivity!  It makes me think of when Apple announced their visual voicemail via AT&T — that was cool and revolutionary. Using Ribbit’s API developers can re-create that experience into whatever application they use.  Salesforce.com might be boring to non-sales folks but I tell you this first proof of concept of Ribbit’s voice platform and api usage will start a “plethora ” (that word just popped into my head) of embedded voice applications.  Check out the below video of Ribbit for Salesforce to see the cool features I mentioned above and leave a comment:

 

Randy Ksar

rksar at yahoo dot com
 

 


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